Tech Help Line Idiots

Ok, Here it is....let me tell you a bit about my latest experience.....Tech Help Line Support...Idiots... I think some of these guys are hired just to anger people.. As I understand it, they are supposed to be there to HELP you...not Hinder the situation... Here's My Story:

I have an Xbox 360... I have had it for about 3 years... 4 months after I got it for Christmas, I had the "Red Rings of Death" as it is known in the Gamer World. This is actually 3 Flashing Red Lights on the Console. This is a Hardware Failure and it needs to be sent to Microsoft for Free Repair. No Problem there....Call them and they will repair it! Great Service... Now, the problem lies in this: the Idiots that are between you and your repair..... The First time I sent my console back, it was fine... the Second time was annoying, but I got over it.... the THIRD time was a DISASTER!

Now let me set the tone of the call: I was already pretty irritated that the Console was in a Hardware Failure State when I called...so that didn't help...BUT, I knew that if I was nice about it, and handled it in a mature manner, that the call would go smoothly....yeah...right... Instead, I call and have to go through an automated process to Fully Determine that this is actually the problem with my Console...Ok..Fine... I did...even though I already knew what the problem was after researching it Online... After it was determined to be a Hardware Failure by and AUTOMATED Line, rather than talking to a Tech to set up a Repair Order, what happens? The Automatic Line Directs me to do it on the Microsoft Website and HANGS UP ON ME! Ok...so I suck it up and go on the Website. It asks me to Login...so I attempt to Login with my Xbox Live Account...and What happens???? It won't recognize the account that I paid $50/year for....It keeps trying to get me to sign up for a new account....so...I call the Tech Line again and go through Options that have NOTHING to do with my problem JUST to get a PERSON to talk to...

Finally the Automated Line puts me on hold for a Tech...after about a 10 minute wait, a Tech comes on the line that sounds like English is his 10th Language! I could barely understand ANYTHING he said! And the WORST part? because of HOW I had to go through the options on the Automated Line, the Tech thinks that my problem is something different! WHAT A CIRCUS!!! after about 10 minutes of irritation with Him, I ask to be transferred to someone else...He didn't even understand THAT!!! He flatout refused transferring me!!! I say again: REFUSED!!!! I had to request a transfer 3 times!!!!

Finally, Habib transferred me to a guy named Joe! Joe was very helpful and set the Repair Order for me...in less than 2 MINUTES!!!! AND During this 2 Minutes he even reassured me that the repair would be FREE OF CHARGE even though my Warranty for the Console has expired! So the Process for a 2 Minute Call lasted OVER an HOUR!!!

So, I ask: Why do companies hire these idiots? I'm not saying the people are stupid that they hire, but isn't it counter productive? I mean people are already upset when they call...why irritate customers more??? What are the qualifications for a job like that? BREATHING?? Able to Sit in a Chair? Typing Skills? What makes a company WANT to hear Customer Complaints about their Employees???? Here's a thought: Stop Outsourcing Jobs to Idiots...Keep the jobs here and hire people that NEED the jobs!!! Like Starving Comedians!!! Wouldn't that be great?? Someone to make you laugh while getting the job done?

So a Ginormous Thank You goes out to Joe for his assistance...and a Samll Thank You goes out to Habib for wasting enough of my time that I didn't have time to Wash Dishes!